A leading organisation in the UAE is currently hiring a Call Center Agent for immediate joining. This opportunity is open to eligible candidates with Arabic language proficiency, customer service experience, and the ability to handle multi-channel communication in a professional call centre environment.
Table of Contents
Job Overview
| Position | Call Center Agent |
|---|---|
| Location | Dubai, United Arab Emirates |
| Industry | Customer Service / Contact Centre |
| Employment Type | Contract (1 Year, Renewable) |
| Salary | To Be Discussed |
| Visa | Provided by the Company |
| Experience | Minimum 6 Months |
| Availability | Immediate Joining |
About the Role
The organisation is seeking a customer-focused Call Center Agent to support inbound and digital customer interactions. The role is suited for professionals who communicate confidently in Arabic, understand Khaleeji dialects, and can deliver high-quality service across phone and digital channels.
This is an immediate requirement, offering a renewable contract and company-provided visa for suitable candidates.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional manner.
- Respond to customer inquiries through WhatsApp and social media channels.
- Log and track interactions using CRM systems.
- Resolve customer concerns and escalate issues where necessary.
- Maintain service quality standards and accurate customer records.
- Deliver a positive customer experience aligned with company guidelines.
Required Skills & Qualifications
- Native or fluent Arabic speaker with a Khaleeji accent.
- Minimum 6 months’ experience in a call center or customer service role.
- Practical experience working with CRM platforms.
- Ability to manage digital communication channels, including WhatsApp and social media.
- Strong verbal communication and interpersonal skills.
- Professional, customer-focused attitude and willingness to work in a fast-paced environment.
- Open to non-UAE nationals.
About the Hiring Company
The role is with a confidential leading organisation in the UAE, operating a professional customer contact centre environment and supporting diverse customer needs across multiple communication platforms.
Package & Benefits
- Contract: 1-year renewable contract.
- Visa: Employment visa provided by the company.
- Work Environment: Structured call centre with digital customer engagement exposure.
- Career Exposure: Opportunity to build experience in customer service operations within the UAE.
How to Apply
Interested candidates who meet the above criteria and are available for immediate joining should apply by sending their CV to:
Email: Fatimasaoud@dicetekuae.com
Subject Line: Call Center Agent – Dubai
(Please ensure your CV clearly highlights your Arabic language proficiency and relevant experience.)
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