UAE Labour Department Contact Numbers & Labour Dispute Resolution

Key Contact Numbers for Immediate UAE Labour Support

Need immediate help with a labour dispute? Call the official MOHRE toll-free number 80084 now – available in 18+ languages including Arabic, English, Urdu, Hindi, and Tagalog.

Understanding UAE Labour Department Support Services in 2025

The UAE Ministry of Human Resources and Emiratisation (MOHRE) has established comprehensive support channels for both employers and employees operating under Federal Decree-Law No. 33 of 2021. Whether you’re facing wage disputes, contract violations, or seeking clarity on your employment rights, the UAE labour authorities have created multiple accessible pathways to resolve workplace issues efficiently.

This definitive guide compiles all verified UAE labour department contact numbers, digital services, and step-by-step procedures to ensure you can address employment concerns with confidence and clarity.

MOHRE Contact Information: Official Channels & Support Options

1. Labour Claims & Advisory Call Centre

Toll-Free Number: 80084 (Available in 18+ languages)

This dedicated hotline serves as your primary contact point for:

• Filing wage complaints and reporting unpaid salaries
• Addressing contract violations and workplace discrimination
• Initiating both individual and collective labour disputes
• Seeking expert guidance on your rights under Federal Decree-Law No. 33 of 2021

The 80084 number operates 24/7, with multilingual support staff trained to handle cases ranging from minor inquiries to serious violations requiring immediate intervention.

2. MOHRE Headquarters and Regional Offices

Abu Dhabi Headquarters:

• Address: Sultan Bin Zayed the First Street, P.O. Box 809
• Phone: 02 613 1555
• Working Hours: 7:30 AM – 3:30 PM (Monday-Friday)

Dubai Office:

• Phone: 04 263 0555
• Working Hours: 7:30 AM – 3:30 PM (Monday-Friday)

Regional Labour Offices:

• Sharjah: 06 594 1444
• Ajman: 06 748 1444
• Ras Al Khaimah: 07 227 1222
• Fujairah: 09 222 4111
• Umm Al Quwain: 06 765 0555

Each office provides in-person assistance for complex cases requiring face-to-face consultation.

3. Digital Support Channels

MOHRE has significantly expanded its digital services, allowing for remote case submissions and tracking:

• MOHRE Mobile App: Available on Google Play & App Store
• Official Website: www.mohre.gov.ae
• Email: ask@mohre.gov.ae

Through these platforms, you can:

• Submit complaints via the “Labour Complaints” portal
• Track your case status using your Unified Number
• Access and verify employment contract details
• Schedule virtual consultations with labour specialists

How to File a Labour Complaint in the UAE: Step-by-Step Guide

Step 1: Attempt Amicable Settlement

Under Article 54 of Federal Decree-Law No. 33 of 2021, MOHRE must first attempt to resolve disputes through mediation within 14 days before referring cases to court. This often results in faster resolutions without legal complications.

Step 2: Submit Your Complaint

If direct communication with your employer fails, you can submit a formal complaint through multiple channels:

For Workers:

• Phone: Call 80084 and provide your Emirates ID and labour card details
• Mobile App: Download the MOHRE app and upload supporting evidence (employment contract, unpaid salary slips, correspondence)
• In-Person: Visit the nearest Tawafuq Service Center with your documentation

For Employers:

• Phone: 600 590000 (dedicated employer line)
• Website: Employer portal on MOHRE website
• In-Person: Schedule an appointment at any Tasheel center

Pro Tip: Always keep dated records of all communications with your employer regarding disputes. Screenshots of messages, emails, and payment records significantly strengthen your case.

Step 3: Case Review and Legal Referral Process

Once your complaint is registered, you’ll receive a case number for tracking purposes. MOHRE will:

1. Contact both parties to verify complaint details
2. Schedule a mediation session (in-person or virtual)
3. Document all evidence and testimony
4. Attempt resolution within the 14-day window

If unresolved through mediation, MOHRE forwards the case to specialized labour courts with:

• A comprehensive case summary
• All evidence submitted by both parties
• Ministry recommendations for resolution

Key Legal Protections During Disputes

The UAE labour law framework includes several critical protections during the dispute resolution process:

• No litigation fees for workers’ claims under AED 100,000 (Article 55)
• Right to claim up to 2 months’ wages if dispute resolution is unreasonably delayed (per Ministerial Resolution No. 1 of 2022)
• Prohibition against retaliatory termination during active dispute proceedings
• Work permit flexibility allowing affected workers to seek new employment while cases are pending

UAE Labour Dispute Resolution Framework: Understanding Your Options

1. Individual Disputes

These involve conflicts between a single employee and their employer:

• Resolution Timeline: Typically settled within 14–60 days (Article 54)
• Eligibility: All private-sector workers, including part-time employees, freelancers, and domestic workers
• Process: Initial mediation → Settlement agreement → Implementation monitoring

2. Collective Labour Disputes

These involve workplace issues affecting multiple employees (5+ workers):

• Initial Handling: Specialized negotiation committees with worker and management representatives
• Escalation Path: Ministerial intervention and binding arbitration (per Ministerial Resolution No. 782 of 2023)
• Protection Measures: Legal prohibition against terminating participating workers

3. Critical Workers’ Rights Under Federal Decree-Law No. 33

Understanding your fundamental rights is essential when addressing disputes:

• Zero recruitment fees policy for all employees
• Illegal passport retention by employers
• Right to complete contract information in your native language
• Immediate work permit cancellation option for unresolved serious disputes (Ministerial Resolution No. 47 of 2022)
• Protected whistleblowing for reporting workplace violations

Specialized Contact Channels for Specific Labour Issues

1. Wage Protection System (WPS) Complaints

For salary delays, incorrect payments, or WPS compliance issues:

• Direct Hotline: 800 60 (Option 4)
• Email: wps@mohre.gov.ae

2. Work Injury and Safety Violations

For workplace accidents, safety hazards, or occupational health concerns:

• Emergency Response: 800 60 (Option 5)
• Safety Violations Portal: MOHRE Safety Reporting

3. Domestic Worker Support

For issues specific to household employees under Ministerial Resolution No. 22 of 2022:

• Dedicated Helpline: 800 60 (Domestic Worker Extension)
• Protection Unit: 800 1243

Additional Labour Support Resources

1. ‘Know Your Rights’ Educational Resources

MOHRE provides comprehensive educational materials for workers:

• Languages: Available in Arabic, English, Urdu, Hindi, Tagalog, and 10+ other languages
• Distribution: Available at all labour offices, worker accommodations, and online
• Key Topics Covered:
  • Valid employment contract verification
  • Wage protection monitoring
  • Safe document storage practices
  • Complaint filing procedures

2. Labour Care Units

Specialized support centers providing enhanced assistance:

• Locations: Abu Dhabi, Dubai, Sharjah, Ajman (with more planned)
• Services:
  • Free legal consultation and representation
  • Document translation services
  • Awareness workshops on labour rights
  • Employment transition assistance

3. Emergency Support Contacts

For urgent situations requiring immediate intervention:

• Human Trafficking Reporting: 800 7283
• Worker Accommodation Complaints: 800 555
• Labour Emergency Response: 800 60 (Emergency Extension)

4. Social Media

• Twitter: @MOHRE_UAE
• Instagram: @mohre_uae
• Facebook: Ministry of Human Resources & Emiratisation

Get real-time labor law news and ask quick questions!

Frequently Asked Questions About UAE Labour Contacts

Why Trust This Guide?

This comprehensive resource is developed with reference to:

• Federal Decree-Law No. 33 of 2021 (the UAE Labour Law)
• Latest 2025 MOHRE procedural guidelines
• Official UAE Government Portal information
• Recent Ministerial Resolutions (including No. 782 of 2023 and No. 47 of 2022)
• Direct verification with MOHRE representatives

Conclusion: Resolving Labour Issues with Confidence

The UAE’s robust labour complaint system ensures that workplace disputes can be addressed efficiently through the right channels. Whether you’re facing unpaid wages, contract violations, or unsafe working conditions, knowing the correct contact numbers puts resolution within reach.

Remember these key principles when dealing with labour issues:

1. Document everything – Keep records of all workplace communications
2. Act promptly – There are time limitations for filing certain complaints
3. Use official channels – Always contact authorized MOHRE numbers
4. Know your rights – Familiarize yourself with Federal Decree-Law No. 33 provisions
5. Seek expert guidance – Utilize free consultation services when needed

As a MOHRE spokesperson recently stated: “Under UAE law, all workers have the right to dignified treatment and timely dispute resolution. Our contact centers ensure these rights are accessible to everyone.”

Need More Help? Explore our related guides:

• Complete Guide to UAE Gratuity Calculation
• Understanding End of Service Benefits in the UAE

Last Updated: March 2025

Disclaimer: This article provides general information about UAE labour law contact resources and does not constitute legal advice. For specific legal guidance, please consult with a qualified legal professional.