Emirates Integrated Telecommunications Company, du, has activated a temporary roaming support package for UAE residents stranded abroad, providing 15GB of free roaming data, unlimited outgoing calls, and 500 incoming minutes to eligible customers. The offer is live for three days and applies to customers roaming in GCC countries.
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Offer details and benefits
du said the package delivers 15GB free roaming data, unlimited outgoing calls, and 500 incoming minutes to qualifying customers. The operator stated the bundle is intended to help residents contact family, airlines, and authorities while they await travel updates.
Eligibility and activation
The company’s message to customers said the support bundle has been automatically activated for eligible du mobile lines with roaming active, so customers do not need to subscribe manually. The offer targets UAE residents currently roaming in GCC countries and works once customers connect to local partner networks.
Coverage and validity
du confirmed the special roaming package took effect on March 5, 2026, and is valid for three days from activation. The operator noted the benefits apply when users are connected to roaming partners in Gulf Cooperation Council states.
Network status and company statement
In a separate business update, du said its network infrastructure, core systems, and customer channels continue to operate normally, with full service availability across mobile, fixed, and enterprise segments. The company said its business continuity frameworks remain active while it monitors developments.
How customers will be notified
du indicated that affected customers will receive direct communications on their lines confirming the activation of the complimentary bundle and instructions on how to check usage via the du app or by SMS. Standard roaming fares apply after the bundle is exhausted or once the three-day period ends.
Official channels and help
Customers seeking confirmation or support were directed to du’s official customer channels and media centre for updates and assistance. The operator’s roaming information pages outline roaming partner lists, activation shortcodes, and standard roaming options for those who require further help.
