The Federal Tax Authority (FTA) has announced the launch of the FTA Labaih Initiative, a dedicated service designed to ease tax-related procedures for senior citizens across the UAE. Rolled out on 7 January, the programme introduces priority assistance, tailored guidance, and simplified access to digital services—aimed at reducing both effort and uncertainty for elderly taxpayers.
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What the Labaih Initiative is and when it was announced
At its core, the Labaih Initiative is about removing friction from the tax process for senior citizens. The FTA confirmed the initiative on 7 January, positioning it as part of its broader effort to deliver taxpayer services in a way that reflects social responsibility and national priorities.
His Excellency Khalid Ali Al Bustani, Director General of the FTA, said: “The FTA has launched the Labaih Initiative as part of its efforts to enhance the efficiency of service delivery and to provide senior citizens with appropriate facilitation and a tailored approach, in line with the directives of the wise leadership to ensure the highest levels of care, support and quality of life for them. Senior citizens form a core and valued pillar of our society, and this initiative reflects our appreciation for their longstanding contributions to the community and to the Nation’s development across all sectors.”
His Excellency added: “Through the Labaih Initiative, we aim to offer innoVATive Tax process solutions that enable senior citizens to access all FTA services through mechanisms that ensure clarity, speed, and with full respect of their privacy, hence reducing the effort required throughout their service journey. The initiative provides a dedicated and simplified pathway for senior citizens who otherwise may experience challenges in completing their Tax procedures accurately. It offers the necessary support, guidance, and facilitation that reflect our commitment to ensuring their comfort and enhancing their service experience.”
According to Khalid Ali Al Bustani, Director-General of the FTA, the programme aligns with state directives to ensure senior citizens receive care that is both respectful and practical. He noted that the initiative focuses on easing procedural steps and safeguarding privacy—two areas that often present challenges for older taxpayers navigating modern systems.
Key features — exact details and benefits
- Announcement date: 7 January
- Service channels: Dedicated pathways at FTA Call Centres and Taxpayer Support Centres
- Direct Line service: A specialised support team assigned to senior citizens, responsible for handling and following up on requests
- Priority access: Fast-track service at Taxpayer Support Centres and priority routing through the FTA Call Centre
- Digital access: Ability to view documents electronically through the FTA’s official website
- Awareness programmes: Introductory sessions and workshops designed specifically for senior citizens, with tools adapted to their needs
Together, these measures are intended to reduce wait times, simplify communication, and limit unnecessary in-person visits.
How to access the FTA Labaih service
Access to the Labaih Service is structured to be straightforward. Senior citizens can contact the FTA Call Centre and receive priority handling, or they may visit a Taxpayer Support Centre where fast-track support is available on-site.
That’s where the Direct Line service plays a key role. Through it, a dedicated team provides case-by-case assistance, including follow-ups—something many seniors value when dealing with formal procedures. For those comfortable with online tools, the FTA has also enabled electronic document access via its website, cutting down the need for repeat visits.
Why the initiative matters
What this means is a shift from one-size-fits-all service delivery toward something more deliberate and inclusive. The FTA has framed the initiative as a way to support voluntary tax compliance among senior citizens, while also maintaining confidentiality and dignity throughout the process.
The real change here is the balance between physical support and digital convenience. Rather than forcing adaptation, the initiative offers options—recognising that comfort levels with technology vary widely among older residents.
Conclusion
Launched on 7 January, the FTA Labaih Initiative brings together priority access, dedicated support teams, and digital tools into a single service framework for senior citizens. It reflects a broader push by UAE authorities to align public services with the lived realities of the people using them.
For elderly taxpayers, the initiative signals a clear intention: tax compliance should not be a source of stress, confusion, or exclusion—but a process supported with patience, clarity, and respect.
